Customers of real estate; their types and how to deal with
Learn about the buyers and deal with them wisely
The process of selling a real estate carries a lot of anxiety and hardship in many cases as you are dealing with all types of customers, in addition to the difficulty of legal selling steps and other obstacles that may hamper reaching a good agreement.
Notes must be taken into account upon selling a real estate
Firstly, you should be concerned with the way you advertise the apartment and the most important advice that you should put into mind upon writing the content of the offer. You should develop a clear vision and accurate and satisfactory description of the apartment in terms of advantages and disadvantages and be prepared for any question from buyers. You should determine the following:
* Type of the real estate, whether it is an apartment, office, building or a small villa.
* The area of the apartment and the number of its rooms.
* The finishing level and all information related to maintenance and renovation.
* Explaining the residential area and all the services available in the apartment’s location.
* Writing the advertisement in an interesting, neat, clear and not boring style for the reader.
* Determining the price of the square meter as per the area. Put into mind an amount for negotiation.
* Displaying your advertainment in social media and through trusted online applications. You can easily offer your real estate for sale or rent through Aqarmap.
And now what do you think about listing together a group of different types of buyers and customers that you may be exposed to deal with and some questions that you may find in your dialogues with them. We will try to help you finishing the task successfully.
Hard customer
His characteristics
* Nervous and angry
* Interested in the sales interview
* Asking a lot
* Rejecting most answers
* Welcoming the apology
What you should do with them
* Immediately apologize for what makes him angry
* Give him a chance to talk and do not interrupt him
* Explain the advantages and disadvantages of the apartment clearly without manipulation
* Discuss the offer flexibly
Suspicious customer
His characteristics
* Always asking for a discount
*Obstinate
* Making a lot of interruption
* Not trusting people
What you should do with them
* Make sure you are always ready
* Stay calm and realistic
* Listen to him well
* Be clear, firm and decision maker
Customer claiming knowledge
His characteristics
* Dominant
* Sarcastic
* Stubborn
* Refusing anything and threatening to leave
* Sticking to his opinion
* Arguer
What you should do with them
* Be specific in your questions and do not give him the steer of dialogue
* Make your questions straight and answer with yes or no
* Do not be deceived by the deviation from the main topic
* Act diplomatically as a businessman
Hesitant customer
His characteristics
* Shy and anxious
* Doubting
* Very difficult to trust people
* Hesitant
* Easy to argue with
What you should do with them
* Be positive
* Rely on saying more features
* Discuss him with clear indications
* Do not give him time to hesitate
Practical customer
His characteristics
* A high level of responsibility
* Very practical
* Friendly and smiling
* Mastering negotiation
* Every word he says has a significance
What you should do with them
* Do not be too friendly
* Do not talk funny
* Language of numbers is most important
* Be serious and clear with distinctive style
Also read: How to correctly evaluate and determine the price of your real estate?